REFUND POLICY
Refund Policy
Last Updated: July 2, 2026
At ZIN9™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Refunds
To be eligible for a refund:
- Your request must be made within 30 days of receiving your order.
- The item must be unused, in its original condition, and returned in its original packaging.
- Proof of purchase or your order number is required.
We reserve the right to refuse refunds for items that do not meet these conditions.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, it will be processed to your original method of payment.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Defective Products
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue so we can resolve it promptly.
If the issue is confirmed, we will provide a replacement or a full refund at no additional cost.
Shipping Charges
Shipping fees are non-refundable unless the return is the result of our error, such as receiving a defective or incorrect item.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions about refunds or your order, please contact us:
ZIN9™ Customer Support
Email: admin@zin9.com